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Help Center - Eels Offical Online Store

<p><span style="background-color: transparent;">CommBank Stadium is located at 11-13 O&apos;Connell St, Parramatta NSW 2150.</span></p>

CommBank Stadium is located at 11-13 O'Connell St, Parramatta NSW 2150.

Where is CommBank Stadium?

CommBank Stadium

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Payments & Discounts

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Account & Subscriptions

I'm a 2025 member. How do i get my discount?

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My membership voucher code is not working, what should I do?

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I want to purchase 2025 reserved seat membership. How do I choose my seats and when will they be allocated?

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Do you accept companion cards?

What constitutes a junior membership?

I stopped being a member but want to rejoin?

Can Members sign up their friends or family?

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What is the membership rollover?

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I want to keep my membership but my financial situation has changed, what can I do?

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My membership tenure is incorrect, how can I change it?

I tried to contact the club and had no answer, can you please get in touch?

Iwant to attend the away game event in my area, how do I attend?

Where can I find the Parramatta Eels Membership Terms & Conditions and the Member Code of Conduct?

How can Members update their details?

I'm not receiving any emails from membership.

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Can I return/alter my 2025 Membership Choice Selection after delivery?

Have a question that is not answered here?

How do I redeem my tickets if I am a Flexi or Interstate Member?

I'm having troubles logging into my membership account?

I have multiple memberships, can I change the memberships to different names?

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I hold a General Admission Membership – do I need to prebook my seating?

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I have not received a link to buy tickets for this weekends game?

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It says my tickets are unavailable for this weeks game?

Is there a discount for away games?

How do we get tickets for away games?

When do tickets for NRL go on sale?

Can I get tickets sent to my mobile?

I purchased a Blockbuster Membership through the Ticketek Platform - How do I receive my ticket/s

I purchased a Blockbuster Membership through the Member Platform - How do I receive my ticket/s

Membership Tickets

Can I have items signed at training?

Can I write to the players and coaches?

I want something signed for my birthday, how can I do that?

I have a special request.

Special Requests

I've just purchased an Eels Digital Membership. When will I receive my Kayo One voucher code?

How do I redeem my Kayo One voucher?

I'm having trouble using Kayo and need help

Eels Digital Membership / Kayo One voucher

How can I make my pack choice?

When can Members expect to receive their Membership pack and Member card?

Is there a cost associated with Member pack delivery?

Do you ship overseas for members?

Do you facilitate returns?

What if my Pack is Returned to the Sender (RTS)

Member Pack Delivery

How many games do Members have access to in 2025?

What happens if a Member misplaces their Member card?

I cannot make the game, can someone else use my membership to attend instead?

How do I use my Full-Season Reserved Seat Membership?

How do I use my Full-Season General Admission Membership?

I hold a General Admission Flexi Membership - how do I use my Membership?

I hold a Reserved Seat Flexi Membership Package that includes 2 - 6 games access – how do I use my Membership?

How do Interstate Members receive their tickets to their Interstate game of choice?

How do BGA Premium Members receive their tickets to their 2025 home game of choice?

Membership Game Day

I require accessible seating, what do I do?

Can I reserve a seat with a GA ticket?

I want to upgrade my seating from GA or reserved.

Is my seating undercover?

I held a 2024 reserved seat Membership – will my seats be the same for the 2025 NRL Season?

Can I move my reserved seat just for one game to sit with friends/family?

What happens if the weather is bad?

Can I put my Reserved Seat up for Re-Sale?

Seating

How do I book accessible seating?

How do I purchase accessible seating and a disabled parking spot for an upcoming home game?

Do you accept Companion Cards?

Accessible Seating & Disabled Parking

How do I know if my order has been delivered, I think it might be lost!

I am missing a merchandise item, what do I do?

I have lost my ticket. What can I do?

Lost or Misplaced items

Can I take my Hospitality without food and beverages?

What are the payment choices for seat options?

What are the payment deadlines for my tickets each year?

How does parking work at Commbank Stadium?

How accessible is Commbank Stadium?

Who do I contact if I have additional questions about Parramatta Eels hospitality?

Can I sell my tickets if I can’t attend?

Can I add on sponsorship to my corporate hospitality?

How do I secure a tax invoice?

Hospitality

What are the event organisers terms and conditions?

How do I buy accessible tickets?

What is the child and junior age range for tickets?

What is the family ticket policy?

How do qualify for concession tickets?

I've purchase my ticket from Ticketek when will it be delivered?

What is the fair access to tickets information?

Ticketek Tickets

What public transport is available to the game?

Where is the best parking for the stadium?

What are the transport options to get to CommBank

What food and beverage options are available at CommBank stadium?

What is PARRA+?

Why did the Club create PARRA+?

Is PARRA+ free for Eels Members?

Can I access PARRA+ if I’m not an Eels Member?

I’m an existing Eels Member. How do I access PARRA+?

I just bought an Eels Membership / renewed my Eels Membership. How do I access PARRA+?

What devices can I access PARRA+ on?

How often will I find new content on PARRA+?

I need help with accessing or using PARRA+

PARRA+

Where is CommBank Stadium?Updated 3 months ago