Auctions
How do auctions work?
Our auctions allow you to place bids on exclusive Parramatta Eels items. The highest bid when the auction closes wins the item. You can place either:
Who can participate in auctions?
To take part, you must:
Are bids binding?
Yes, all bids are final. Once you place a bid, you are committing to purchase the item if you win.
Can I cancel or change my bid?
No, bids cannot be withdrawn or reduced. You can only increase your bid if you want to stay competitive.
How does proxy bidding work?
Proxy bidding lets you set your maximum price, and the system will:. This helps you stay competitive without constantly monitoring the auction.
When do auctions end?
Auctions typically close at the scheduled time, however last-minute bids may extend the closing time. We may also adjust closing times if required.
What happens if I win?
If you’re the winning bidder, you’ll receive an email with instructions to complete payment. You may be required to complete payment within 48 hours. If payment isn’t completed, the item may be offered to the next highest bidder
How do payments work?
Payment instructions will be sent via email after the auction ends
Are there any additional costs?
Depending on the auction item:
Can I use discount codes or gift cards?
No, gift cards cannot be used for auction purchases, and standard store discounts do not apply.
Can I get a refund if I change my mind?
No, auction purchases are final:
What happens after I receive my item?
Ensure your delivery details are correct and a signature may be required upon delivery. Once delivered, responsibility transfers to the buyer.
What happens if my payment fails?
If your payment fails:
Are there any rules I need to follow?
Yes, to keep auctions fair:
Can auction rules change?
Yes, auction rules and listings may be updated at any time, including during an active auction.
Need help with Aoctions?
If you have any questions or issues with bidding or payments, please contact our Customer Support team.