Returns, Refunds & Exchanges
How do I start a return or exchange?
Use our self-serve returns portal returns.parraeels.com.au. Enter your order details, select the item(s), choose a reason, then pick refund, exchange, or store credit (options depend on eligibility).
What items are eligible for return/exchange?
Eligibility depends on our returns & refund policy (return window, item condition, and any final sale/exchange-only items). If an item isn’t eligible, it won’t appear as returnable in the portal.
What are my return options?
Depending on the item/order, you may see:
What’s the return window?
Returns and exchanges must be submitted within 30 days of purchase.
Do you charge return shipping or fees?
Yes, if you did not add Checkout+ at checkout, a handling/return fee may apply and will be shown in the portal before you submit. If you did purchase Checkout+, the portal will show that your order is covered for free returns (no handling fees).
How do I get my return label / instructions?
After you submit your return, Loop will provide your label and/or return instructions (depending on the return method offered).
When will I get my refund?
Refund timing depends on our processing rules and your bank. If a refund is issued, it can still take a 5 business days to appear on your statement.
When will my exchange ship?
Exchange shipping timing depends on our processing rules. In some cases, exchanges ship after your return is on the way; in others, they ship after your return is received/processed.
Can I exchange for a different item (not just a different size/colour)?
If we offer “Shop Now” or broader exchanges, you’ll be able to choose from eligible products in the portal. If not, you’ll only see variant exchanges (e.g., size/colour) or other available outcomes.
What if my exchange item is out of stock?
If the item/variant you want is unavailable, the portal will show what’s in stock. If something goes out of stock later, we may contact you or your return may be updated to another outcome (refund/credit), depending on our setup.
Can I return multiple items from the same order?
Yes, select all items you want to return in the portal and submit them together (as long as they’re eligible).
What if my item is damaged/incorrect?
Choose the closest return reason in the portal and add notes if available. If your issue needs help, contact our support team with your order number.
What items are eligible?
Eligible items will appear in the portal. Final sale/non-returnable items (and other exclusions) won’t be available to return.
EU Right of Withdrawal
Link: https://returns.parraeels.com.au/#/withdrawal