How do I track my order?Updated 3 months ago
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to
To track your order, please follow these steps:
Check your shipment confirmation email: You will receive a shipment confirmation email confirming the dispatch of your order. This email will typically contain the tracking link or the tracking number. Check your inbox, including your spam folder, for this confirmation email.
Log into your Eels Store account: If you have an Eels Store account, you will find a section that displays your recent orders and their current status. Tracking information may be included once the order has been shipped.
Contact the customer service team: If you can't find your email or don't have an account on the store, our customer service team will be able to assist, Contact Us!