Help Center - Eels Offical Online Store logo
Help Center - Eels Offical Online Store logo

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Shipping & Delivery

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Do you ship internationally?

Yes, we ship to over 27 countries.

How much does shipping cost?

DomesticStandard shipping $9.95 flat feeExpress shipping $14.95 flat feeInternational*$35 flat fee*excluding customs and import taxes

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. Domestic Timelines*. Standard and express shipping timelines based off Australia Post. *Available for orders only within Australia, timelines based off business days,.

Do you offer free shipping?

We offer fast and free shipping for orders over $200 within Australia. Orders shipped outside of the Australia are subject to taxes and duties that are paid for by the customer.

How long will my delivery take?

Order's will be dispatched within 1-2 business days.Domestic Shipping Timelines:ACT 2 - 5 Business Days*NSW 1 - 5 Business Days*QLD 2 - 6 Business Days*SA 5 - 9 Business Days*TAS 5 - 9 Business Days*VIC 2 - 6 Business Days*WA 10 - 20 Business Days*NT

Can I change my delivery address?

If you need to change the delivery address on your order you have two options;1. If your parcel has not been dispatched, please get in contact with our customer service team. Details can be found here.2. If your parcel has been dispatched, you will n

When will orders be dispatched?

If you order before 12PM and have your order dispatched next day.

What happens if my package is lost or arrives in a damaged state?

At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email or phone number] with your order number and all relevant detai