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Help Center - Eels Offical Online Store

2026 Members who have not opted out of 2027 Membership will be automatically renewed into the same package(s) and seat(s) for the 2027 NRL Season. The same payments as the previous season will be applied, unless otherwise advised.&#xA0;In order to keep the same seating, you must renew your 2027 Membership prior to the Reserved Seat Cut-off Date (4th December 2026). If our team has not heard from you after this date, your seats will be released.&#xA0;

2026 Members who have not opted out of 2027 Membership will be automatically renewed into the same package(s) and seat(s) for the 2027 NRL Season. The same payments as the previous season will be applied, unless otherwise advised. In order to keep th

I held a 2025 reserved seat Membership – will my seats be the same for the 2026 NRL Season?

Seating

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I received an error message when referring friends through the email referral box. What went wrong?

Thank you so much for sharing us with your friends!  We really appreciate it.    Referred friends must be first-time customers in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards

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I signed up for the Birthday Bonus but I didn’t receive it.

Birthday Reward

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Checkout

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PaySquad

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More information about Afterpay?

AfterPay

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Google Pay

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Apple Pay

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Returns & Refunds

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Account & Subscriptions

What does using Ticketmaster mean for me as an Eels Member?

Do I still use my Member ID to buy additional tickets?

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How do I access my 10% discount?

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What is the family ticket policy?

How do qualify for concession tickets?

Ticketmaster Tickets

I'm an Eels member. How do I get my discount?

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My membership voucher code is not working, what should I do?

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Is there a shopfront for the Eels Official Store?

How can an Eels membership be bought as a gift?

How do I join for 2027?

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I want to purchase 2027 reserved seat membership. How do I choose my seats and when will they be allocated?

What other benefits do Members receive outside of game access?

What constitutes a family membership?

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Do you accept companion cards?

What constitutes a junior membership?

I stopped being a member but want to rejoin?

Can Members sign up their friends or family?

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I want to keep my membership but my financial situation has changed, what can I do?

How do I opt out for the next season?

My membership tenure is incorrect, how can I change it?

I tried to contact the club and had no answer, can you please get in touch?

I want to attend the away game event in my area, how do I attend?

Where can I find the Parramatta Eels Membership Terms & Conditions and the Member Code of Conduct?

How can Members update their details?

I'm not receiving any emails from membership.

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Can I return/alter my 2026 Membership Choice Selection after delivery?

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Can I attend away games with my membership

Update your payment details for your monthly membership payments

Membership Benefits

I'm a 2026 member. Can I save up my voucher code for next season?

I have multiple memberships, can I change the memberships to different names?

How do I redeem my tickets?

I hold a General Admission Membership – do I need to prebook my seating?

How can I buy extra tickets near my reserved seats?

I have not received a link to buy tickets for this weekends game?

How do I print tickets at home?

It says my tickets are unavailable for this weeks game?

Is there a discount for away games?

How do we get tickets for away games?

When do tickets for NRL go on sale?

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Membership Tickets

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Can I write to the players and coaches?

I want something signed for my birthday, how can I do that?

I have a special request.

Special Requests

How can I make my pack choice?

When can Members expect to receive their Membership pack and Member card?

Is there a cost associated with Member pack delivery?

Do you ship overseas for members?

Do you facilitate returns?

What if my Pack is Returned to the Sender (RTS)

Member Pack Delivery

I've just purchased an Eels Digital Membership. When will I receive my Kayo One voucher code?

How do I redeem my Kayo One voucher?

I'm having trouble using Kayo and need help

Eels Digital Membership / Kayo One voucher

How many games do Members have access to in 2027?

What happens if a Member misplaces their Member card?

I cannot make the game, can someone else use my membership to attend instead?

How do I use my Full-Season Reserved Seat Membership?

How do I use my Full-Season General Admission Membership?

I hold a General Admission Flexi Membership - how do I use my Membership?

I hold a Reserved Seat Flexi Membership Package that includes 2 - 6 games access – how do I use my Membership?

How do Interstate Members receive their tickets to their Interstate game of choice?

How do BGA Premium Members receive their tickets to their 2027 home game of choice?

I held a 2025 reserved seat Membership – will my seats be the same for the 2026 NRL Season?Updated a month ago