Membership

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I'm a 2025 member. How do i get my discount?

You can apply your 2025 member discount at checkout. Simply just copy & paste the code provided to you in your welcome email, into the gift card box at the checkout. The code is not automatic and will require you to manually apply it to your cart. If

How do I redeem my membership voucher?

If you have a valid 2025 Parramatta Eels membership, you’re entitled to a merchandise voucher as part of your package. You should have already received an email with your voucher code. To redeem your voucher:. Alternatively, to automatically apply th

I'm a 2025 member. Can I save up my voucher code for next season?

No, all merchandise vouchers are only valid within the season you hold your membership. Therefore your voucher will expire on the 31st October 2025 and will not be valid beyond this date.

My membership voucher code is not working, what should I do?

If your membership voucher code is not working, please get in contact with us at customer support.

Is my membership login the same for the shop?

No, your membership portal login and the Eels Official Store login are not linked.

Is there a shopfront for the Eels Official Store?

No, we are currently only running online and at Parramatta Eels home games.

How can an Eels membership be bought as a gift?

It is advised when purchasing an Eels Membership as a gift, that the person buying the membership enters their own contact details, however, still places the membership in the recipients' name. Multiple emails will be sent upon receipt of the purchas

How do I join for 2025?

The best and easiest way to become an Eels member is online. Visit our Membership page to build your own membership, your way. You can also reach out to our Membership Team for any questions or help becoming a member here.

How will I know if I have successfully purchased my membership?

Members will receive a confirmation via email to confirm the receipt of their renewal. If you do not receive a receipt, please contact us to ensure we have a correct and unique email address for each person you have renewed for.

I want to purchase 2025 reserved seat membership. How do I choose my seats and when will they be allocated?

Online - You will be able to select the Bay you are wanting to sit in within the Online Store. Once purchased a seat number will be assigned to you by the Membership Team. If you require assistance in purchasing reserved seat membership or have any q

What other benefits do Members receive outside of game access?

Member benefits vary from package to package, however, Parramatta Eels Membership goes further than the ticket itself. Members have access to exclusive discounts on tickets, merchandise, Member offers from Club Partners and more. Members also receive

What constitutes a family membership?

A family membership consists of 2 adults & 2 juniors. Members who wish to bring additional Adults or Juniors are able to do so at the equivalent cost of the respective category. Junior Members are classified as anyone who is 15 years of age or under

What constitutes a concession membership?

In order to qualify for a Parramatta Eels concession membership, Members must hold one of the following forms of identification: Pension Card (aged, single parent or disability), Student Card (full-time), Veterans Affairs. Seniors Cards and Healthcar

Do you accept companion cards?

Companion card holders are eligible for complimentary entry to Eels home games at CommBank Stadium, however are ineligible for Member benefits unless paying as a Member. A valid Companion card must be presented in person at the time of purchase. If y

What constitutes a junior membership?

Junior Members are classified as anyone who is 15 years of age or under as at 1 January 2025.

I stopped being a member but want to rejoin?

Previous Members can re-join Membership under their previous account that they held. If you wish to do this, please contact the Membership Team.

Can Members sign up their friends or family?

Members who wish to join their friends or family as Members can do so from their own online Account Manager. Simply select the package of choice, proceed to check out, and supply the contact details of your friend or family member when prompted. Rese

Can I pay my membership monthly?

Membership payments can be spread over a 10 month period from 17 October 2024 - 17 July 2025. Purchase of a membership after 17 October 2024 requires an upfront payment, equal to the instalments that have passed as part of monthly payment schedule. S

Can I pay for my Membership in advance if I am on a part-payment?

You can pay your Membership in advance by contacting the Membership Team.

What is the membership rollover?

2024 Members who have not opted out of 2025 membership prior to the communicated opt out date (Monday 10th October 2024) will be automatically renewed into the same package(s) and seat(s) for the 2024 NRL Season, using the same payments details as th

I have been overcharged.

If you believe that there has been an issue regarding your Membership payment, please contact the Membership Team.

My payment was unsuccessful. How can I fix this?

To make a payment towards 2025 Membership, please contact the Membership Team or head to your Account Manager. Please note we will retry the payment 2 days after.

I want to keep my membership but my financial situation has changed, what can I do?

The Parramatta Eels has processes in place to ensure that Members experiencing financial hardship are treated fairly. The Parramatta Eels are committed to work with you where possible to help you respond to financial difficulty, whether temporary or

How do I opt out for the next season?

Members who wish to opt out of Membership for the 2025 season can do so by contacting the Membership Team or filling out the Opt-Out Form

My membership tenure is incorrect, how can I change it?

If you believe that your Membership tenure is incorrect, please contact the Membership Team.

I tried to contact the club and had no answer, can you please get in touch?

If you've had no luck contacting us by phone, please reach out to us here and one of the members of our Membership Team will get in touch.

Iwant to attend the away game event in my area, how do I attend?

Members who have enquiries regarding away games should contact the Membership Team.

Where can I find the Parramatta Eels Membership Terms & Conditions and the Member Code of Conduct?

The Parramatta Eels Membership Terms & Conditions here and the Member Code of Conduct can be found here.

How can Members update their details?

Members can update their details via their online Account Manager. Simply log in using your username (email address) and password to make the necessary changes. Alternatively, you can contact the Membership Team.

I'm not receiving any emails from membership.

If you are experiencing difficulties receiving Club emails, please contact the Membership Team.

How can I provide feedback about a product?

To provide feedback regarding your Membership experience, please use the Contact Us form. Please ensure you include all relevant details and our Membership team will get back to you as soon as they are able. Alternatively, you can contact the Members

How do I unsubscribe from your newsletter?

You can unsubscribe from our emails by clicking the 'unsubscribe button' at the footer of the email received.

Can I return/alter my 2025 Membership Choice Selection after delivery?

Members for 2025 have the choice between a Member Pack, Exclusive Members Tee or a $30 Merchandise Voucher. Once delivered if sizing is incorrect or you have a change of mind for your inclusion it will be subject to availability with returns not guar

Have a question that is not answered here?

To get in contact with our customer service team, click here.

How do I redeem my tickets if I am a Flexi or Interstate Member?

Please follow the below step by step process for ticket redemption below. Step 1: Log into to the 'My Events' page on your Parramatta Eels Account Manager portal using your account credentials - https://am.ticketmaster.com/parraeels/my-eventsStep 2:

I'm having troubles logging into my membership account?

To log into you membership account please do this by accessing the Eels Account Manager, this is your dedicated platform for managing your Eels Membership. To access your tickets, simply log into your account by selecting “Sign In/Sign Up” in the upp