My payment was unsuccessful. How can I fix this?Updated a month ago

If a Membership payment has been unsuccessful, the way you update your payment details depends on how your Membership is set up.

Purchased your Membership online and selected a monthly or annual subscription?

You can manage your payment method through your Shop account / Shop App.

Membership payments managed through Eels Account Manager?

Log in to your Eels Account Manager (Ticketmaster) to manage your payment details, or contact the Membership Team for assistance.

Any unsuccessful payments will also be retried every three days after the initial attempt. If you're unsure which payment method applies to your Membership, please contact the Membership Team and we can assist.