What’s your return policy?Updated 3 months ago
Eels Official Store do offer 30 day returns on all orders. If you change your mind, or if a product is not suitable, the item can be returned for a store credit or product exchange.
You can return your item (excludes perishable items, jewellery, personalised products, and swimwear) within 30 days of purchase for a store credit or exchange if:
- you have the original receipt to supply,
- the item is unused and in its original, re-sellable condition,
- and the original tags are still attached,
- is unwashed
- is/wasn't a sale, clearance or memorabilia item.
To organise the return of an item please refer to the Returns Guide.
If the above conditions are not met your item(s) will be sent back to you with no following action.