Eels Official Store do offer 30 day returns on all orders. If you change your mind, or if a product is not suitable, the item can be returned for a store credit or product exchange. You can return your item (excludes perishable items, jewellery, pers
To return an item please follow these steps:. 1. Print and complete your return form HERE. 2. Enclose your return item(s), receipt, completed returns form in a suitable postage bag. 3. Affix your return label and ensure it is addressed to: ATTN: SHOP
If you believe that your product has a major fault please contact the Eels customer service team. You will be required to provide proof of purchase (ie. your receipt), along with photos of the faulty product and/or we may require you to send the item
We are unable to exchange items for a different size or style after your order has been placed. If you wish to swap the size or style for an online order. Please contact Customer Service to organise a return of your product, an exchange will be actio
Mailing address is Locked Bag 1947, Kellyville NSW 2155 if you have any returns or exchanges.