What happens if my package is lost or arrives in a damaged state?Updated 3 months ago

Lost packages

At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email or phone number] with your order number and all relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team on [email or phone #] within [x hours] of receiving your order and include photos of the damaged items or package.

We will review the documentation provided and arrange a replacement or refund if appropriate.