Help Center - Eels Offical Online Store logo
Help Center - Eels Offical Online Store logo

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Orders Management

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

I am missing an item from my order, what should I do?

If you are missing an item from your order, please contact our customer support team here within 7 days of receiving your order.

The item I want is sold out. Will you restock?

We are a business that operates seasonally, so we frequently update our product offerings and styles as the year progresses. Therefore, in cases where an item has been completely sold out, we may not always replenish our stock. To stay informed about

Can I purchase a Eels Official Store gift card?

Yes, you can purchase an Eels Official Store gift card here.

Can I save a gift card to my Apple Wallet?

Yes, you can save a gift card to your Apple Wallet! If you received the gift card via email, look for the "Add to Apple Wallet" button. By clicking it, the gift card will automatically be added to your Apple Wallet for quick and easy access. Once add