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Help Center - Eels Offical Online Store

Members can purchase accessible seats directly through Ticketmaster by following the instructions on their website under&#xA0;<a href="https://help.ticketmaster.com.au/hc/en-au/articles/360006452354-Accessible-Tickets-Everything-you-need-to-know">&#x201C;How do I book accessible tickets?&#x201D;</a>If you require further assistance, please&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contact the the Membership Team</a>.

Members can purchase accessible seats directly through Ticketmaster by following the instructions on their website under “How do I book accessible tickets?”. If you require further assistance, please contact the the Membership Team.

How do I book accessible seating?

Accessible Seating & Disabled Parking

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Shipping & Delivery

My order was marked delivered but it’s not here!

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I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

Thank you so much for sharing us with your friends!  We really appreciate it.    Referred friends must be first-time customers in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards

Troubleshooting

I signed up for the Birthday Bonus but I didn’t receive it.

Birthday Reward

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Checkout

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Do contributors need a Paysquad account?

Who is the squad leader?

Can I change the people in my squad?

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When does the order complete?

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What if the squad doesn't complete in time?

Can the leader cancel?

PaySquad

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More information about Afterpay?

AfterPay

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More information about Zip?

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More information about Shop Pay?

Shop Pay

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Google Pay

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How does Apple Pay work?

Apple Pay

Payments & Discounts

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What items are eligible for return/exchange?

What are my return options?

What’s the return window?

Do you charge return shipping or fees?

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When will my exchange ship?

Can I exchange for a different item (not just a different size/colour)?

What if my exchange item is out of stock?

Can I return multiple items from the same order?

What if my item is damaged/incorrect?

What items are eligible?

EU Right of Withdrawal

Returns, Refunds & Exchanges

I'm having trouble logging in

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Account & Subscriptions

What does using Ticketmaster mean for me as an Eels Member?

Do I still use my Member ID to buy additional tickets?

Can I forward my ticket to someone else if I can’t attend a game?

Can I purchase accessible tickets online?

How do I access my 10% discount?

Where can I get help if I’m having trouble with my tickets?

What is the child and junior age range for tickets?

What is the family ticket policy?

How do qualify for concession tickets?

Ticketmaster Tickets

I'm an Eels member. How do I get my discount?

How do I redeem my membership voucher?

Can I save up my voucher code for next season?

My membership voucher code is not working, what should I do?

Is my membership login the same for the shop?

Is there a shopfront for the Eels Official Store?

How can an Eels membership be bought as a gift?

How do I join for 2027?

How will I know if I have successfully purchased my membership?

I want to purchase 2027 reserved seat membership. How do I choose my seats and when will they be allocated?

What other benefits do Members receive outside of game access?

What constitutes a family membership?

What constitutes a concession membership?

Do you accept companion cards?

What constitutes a junior membership?

I stopped being a member but want to rejoin?

Can Members sign up their friends or family?

Can I pay my membership monthly?

Can I pay for my Membership in advance if I am on a part-payment?

What is the membership rollover?

I have been overcharged.

My payment was unsuccessful. How can I fix this?

I want to keep my membership but my financial situation has changed, what can I do?

How do I opt out for the next season?

My membership tenure is incorrect, how can I change it?

I tried to contact the club and had no answer, can you please get in touch?

I want to attend the away game event in my area, how do I attend?

Where can I find the Parramatta Eels Membership Terms & Conditions and the Member Code of Conduct?

How can Members update their details?

I'm not receiving any emails from membership.

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Can I return/alter my 2026 Membership Choice Selection after delivery?

Have a question that is not answered here?

How do I redeem my tickets if I am a Flexi or Interstate Member?

I'm having troubles logging into my membership account?

Can I attend away games with my membership

Update your payment details for your monthly membership payments

Membership Benefits

I'm a 2026 member. Can I save up my voucher code for next season?

I have multiple memberships, can I change the memberships to different names?

How do I redeem my tickets?

I hold a General Admission Membership – do I need to prebook my seating?

How can I buy extra tickets near my reserved seats?

I have not received a link to buy tickets for this weekends game?

How do I print tickets at home?

It says my tickets are unavailable for this weeks game?

Is there a discount for away games?

How do we get tickets for away games?

When do tickets for NRL go on sale?

Can I get tickets sent to my mobile?

Membership Tickets

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Can I write to the players and coaches?

I want something signed for my birthday, how can I do that?

I have a special request.

Special Requests

I've just purchased an Eels Digital Membership. When will I receive my Kayo One voucher code?

How do I redeem my Kayo One voucher?

I'm having trouble using Kayo and need help

Eels Digital Membership / Kayo One voucher

How can I make my pack choice?

When can Members expect to receive their Membership pack and Member card?

Is there a cost associated with Member pack delivery?

Do you ship overseas for members?

Do you facilitate returns?

What if my Pack is Returned to the Sender (RTS)

Member Pack Delivery

How many games do Members have access to in 2027?

What happens if a Member misplaces their Member card?

I cannot make the game, can someone else use my membership to attend instead?

How do I use my Full-Season Reserved Seat Membership?

How do I use my Full-Season General Admission Membership?

I hold a General Admission Flexi Membership - how do I use my Membership?

I hold a Reserved Seat Flexi Membership Package that includes 2 - 6 games access – how do I use my Membership?

How do Interstate Members receive their tickets to their Interstate game of choice?

How do BGA Premium Members receive their tickets to their 2027 home game of choice?

Membership Game Day

I require accessible seating, what do I do?

Can I reserve a seat with a GA ticket?

Seating

How do I book accessible seating?Updated a month ago