Eels Member Store
What is the Eels Member Store?
For 2027, we’ve evolved the way Membership packs work to give Members greater choice and flexibility. Rather than receiving a predetermined set pack, eligible Members will receive Eels Member Store credits as part of their Membership. These credits c
Can I use some credit now and some later?
Yes. You don’t need to use all of your Eels Member Store credits in one order. Any unused credits will remain available on your account, giving you the flexibility to return to the Eels Member Store and make another selection later. Please note that
Can I order more items throughout the season?
Yes. The Eels Member Store gives you the flexibility to order additional items throughout the season, subject to product availability. You can use any remaining credits on your account, and once your credits have been used, you can use additional spe
What if I put the wrong delivery address?
If you notice that you have entered an incorrect delivery address, please contact the Parramatta Eels Membership Team as soon as possible. If your order has not yet been dispatched, we will do our best to update your details. Once an order has been d
Do I need to pay for shipping on my order on the Eels Member Store?
Your first Eels Member Store order using your 2027 Member credits includes complimentary delivery. If you choose to return to the store and place an additional order, a delivery fee will apply at checkout.
When do I get access to the Eels Member Store?
Eligible 2027 Members will receive access to the Eels Member Store in November. We’ll contact you using the primary email address linked to your Membership with everything you need to access the store and start building your 2027 Membership pack.
How do I log into the Eels Member Store?
Eligible Members will receive an email with instructions on how to access the Eels Member Store once it opens. Once you have accessed your account, you will be able to view your available credits and choose from the range of 2027 Member merchandise t
I’ve purchased/renewed my Membership but can’t access the store. What do I do?
If you have recently purchased or renewed your 2027 Membership, please allow some time for your Membership details and Member Store access to be updated. Please also ensure you are using the details linked to your Membership account. If you are still
Why do different Memberships receive different amounts of credit?
Credit allocations vary depending on your 2027 Membership package and Member category. The Eels Member Store has been designed to give Members greater choice and flexibility over their Membership pack, with each eligible Membership receiving an alloc
Do Junior Members receive more credit?
Yes. Junior Members will receive a higher credit allocation than Adult and Concession Members within eligible Membership packages. Historically, Junior Membership packs have included additional items, so the higher credit allocation ensures Junior Me
Can I purchase additional credits?
No, additional Member Store credits cannot be purchased. However, if you would like to select products above the value of your available credits, you can pay the remaining balance at checkout using an available payment method.
Do I still receive a standard Membership pack?
For selected 2027 Memberships, we’ve moved away from the traditional predetermined Membership pack to give Members greater choice and flexibility. Instead, eligible Members receive Eels Member Store credits that can be used across a range of exclusiv