Members who hold multiple Memberships under one name can amend this by contacting the Membership Team.

Members who hold multiple Memberships under one name can amend this by&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contacting the Membership Team</a>.

I have multiple memberships, can I change the memberships to different names?

<div data-aria-accordion id="isPasted" open="true"><div data-aria-accordion-panel>How to Redeem Your Tickets<ol><li>Log in to your <a href="https://am.ticketmaster.com/parraeels/my-events" rel="noreferrer noopener" target="_blank" title="https://am.ticketmaster.com/parraeels/my-events">Parramatta Eels Account Manager</a>.</li><li>Select your game under &apos;My Events.&apos; Your available game entitlements match your Membership package (e.g., a 4-Game Flexi Membership allows you to redeem four games). Click &apos;View Event Details&apos; on the Exchange for Game Choice tile. Repeat for each game selection.</li><li>Click &apos;Exchange&apos; (top right corner).</li><li>Select the ticket(s) marked &apos;TBC&apos; and click &apos;Continue&apos; to choose your game.</li><li>Choose the game you want to attend.</li><li>When the seat map appears, select your preferred section and seat(s). Click &apos;Continue&apos; in the cart to proceed to checkout.</li><li>Review your selection and click &apos;Submit&apos;.</li><li>Accept the Terms &amp; Conditions under &apos;Order Summary&apos; and click &apos;Place Order&apos;.</li><li>Your tickets are now redeemed! To print them, click &apos;Go back to My Events&apos;.</li><li>Select the game you just redeemed tickets for and click &apos;Print&apos; (top right corner).</li><li>Select your seats and click &apos;Continue&apos; (bottom right corner).</li><li>Click &apos;Print&apos; when prompted. Your ticket will download as a PDF, ready for printing and scanning at the game.&quot;&#xA0;</li></ol>&#xA0;</div></div>

How do I redeem my tickets?

General Admission Members are not required to prebook tickets. Your Member card allows you to scan in on the day of the game.

General Admission Members are not required to prebook tickets. Your Member card allows you to scan in on the day of the game.

I hold a General Admission Membership – do I need to prebook my seating?

If you would like to enquire about purchasing additional tickets for home games, please contact the Membership Team to check availability.

If you would like to enquire about purchasing additional tickets for home games, please&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contact the Membership Team</a> to check availability.

How can I buy extra tickets near my reserved seats?

If you believe that you are not receiving appropriate Club updates, please contact the Membership Team.

If you believe that you are not receiving appropriate Club updates, please&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contact the Membership Team</a>.

I have not received a link to buy tickets for this weekends game?

Members can print their game day tickets via their online Account Manager. Ticket Printing is also explained in the "How do I redeem my tickets?" section of the Help Center.

Members can print their game day tickets via their&#xA0;<a href="https://am.ticketmaster.com/parraeels/#/" style="text-decoration: inherit;">online Account Manager</a>.<div data-aria-accordion-panel>Ticket Printing is also explained in the &quot;How do I redeem my tickets?&quot; section of the <a href="https://shop.parraeels.com.au/pages/help-center">Help Center</a>.</div>

How do I print tickets at home?

If you have an enquiry regarding your 2025 Membership ticket entitlements, please contact the Membership Team.

If you have an enquiry regarding your 2025 Membership ticket entitlements, please&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contact the Membership Team</a>.

It says my tickets are unavailable for this weeks game?

Members who have an enquiry regarding 'away game' discounts should contact the Membership Team.

Members who have an enquiry regarding &apos;away game&apos; discounts should&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contact the Membership Team</a>.

Is there a discount for away games?

Members who have an enquiry regarding 'away game' tickets should contact the Membership Team.

Members who have an enquiry regarding &apos;away game&apos; tickets should&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contact the Membership Team</a>.

How do we get tickets for away games?

Tickets for the 2025 NRL Season will go on-sale in early 2025. Members should ensure that their contact details are up to date in order to receive the latest Club updates.

Tickets for the 2025 NRL Season will go on-sale in early 2025. Members should ensure that their contact details are up to date in order to receive the latest Club updates.

When do tickets for NRL go on sale?

All ticketed Members will receive their E-Membership pass via email prior to the commencement of the 2025 NRL Season. If you have not received yours, please contact the Membership Team.

All ticketed Members will receive their E-Membership pass via email prior to the commencement of the 2025 NRL Season. If you have not received yours, please&#xA0;<a href="https://shop.parraeels.com.au/pages/contact" style="text-decoration: inherit;" title="Contact Us">contact the Membership Team</a>.

Can I get tickets sent to my mobile?

If you purchased your membership through our Ticketek platform you will receive your ticket closer to the game sent from Ticketek

If you purchased your membership through our&#xA0;<a href="https://premier.ticketek.com.au/shows/Show.aspx?sh=EEL0424" style="text-decoration: inherit;">Ticketek&#xA0;</a>platform you will receive your ticket closer to the game sent from Ticketek

I purchased a Blockbuster Membership through the Ticketek Platform - How do I receive my ticket/s

Members who purchased the following categories:. Will be sent a ticket within 3 days of purchasing the Membership.For all General Admission purchases members will receive a barcoded card they can use to scan at the venue for their chosen game/package

Members who purchased the following categories:<div data-aria-accordion-panel><ul><li>Gold</li><li>Silver</li><li>Bronze</li></ul> Will be sent a ticket within 3 days of purchasing the Membership. For all General Admission purchases members will receive a barcoded card they can use to scan at the venue for their chosen game/package</div>

I purchased a Blockbuster Membership through the Member Platform - How do I receive my ticket/s

Have another question? Get in touch with the team.

Monday to Friday
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Shop Enquiries
1300 258 346

Membership Terms & Conditions

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Shipping Information

Refund Policy

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Contact Us

Hospitality 

Membership

Help Center - Eels Offical Online Store

Membership Tickets

How do I track my order?

Do you ship internationally?

How much does shipping cost?

How long does delivery take?

Do you offer free shipping?

How long will my delivery take?

Can I change my delivery address?

When will orders be dispatched?

What happens if my package is lost or arrives in a damaged state?

Shipping & Delivery

My order was marked delivered but it’s not here!

Order Issues

Can I edit or add anything to my order?

I am missing an item from my order, what should I do?

The item I want is sold out. Will you restock?

Can I purchase a Eels Official Store gift card?

Can I save a gift card to my Apple Wallet?

Orders Management

How do I apply promo/discount codes?

What methods of payments do you accept?

Can I use multiple promo codes on one order?

Will I be charged for international transaction fees?

Payments & Discounts

Do you offer refunds or exchanges?

What’s your return policy?

What is your process for returns?

What if my item was faulty?

Can I exchange items I have ordered?

What is the mailing address?

Returns & Refunds

I'm having trouble logging in

How do I update my account name?

Account & Subscriptions

I'm a 2025 member. How do i get my discount?

How do I redeem my membership voucher?

I'm a 2025 member. Can I save up my voucher code for next season?

My membership voucher code is not working, what should I do?

Is my membership login the same for the shop?

Is there a shopfront for the Eels Official Store?

How can an Eels membership be bought as a gift?

How do I join for 2025?

How will I know if I have successfully purchased my membership?

I want to purchase 2025 reserved seat membership. How do I choose my seats and when will they be allocated?

What other benefits do Members receive outside of game access?

What constitutes a family membership?

What constitutes a concession membership?

Do you accept companion cards?

What constitutes a junior membership?

I stopped being a member but want to rejoin?

Can Members sign up their friends or family?

Can I pay my membership monthly?

Can I pay for my Membership in advance if I am on a part-payment?

What is the membership rollover?

I have been overcharged.

My payment was unsuccessful. How can I fix this?

I want to keep my membership but my financial situation has changed, what can I do?

How do I opt out for the next season?

My membership tenure is incorrect, how can I change it?

I tried to contact the club and had no answer, can you please get in touch?

Iwant to attend the away game event in my area, how do I attend?

Where can I find the Parramatta Eels Membership Terms & Conditions and the Member Code of Conduct?

How can Members update their details?

I'm not receiving any emails from membership.

How can I provide feedback about a product?

How do I unsubscribe from your newsletter?

Can I return/alter my 2025 Membership Choice Selection after delivery?

Have a question that is not answered here?

How do I redeem my tickets if I am a Flexi or Interstate Member?

I'm having troubles logging into my membership account?

Can I have items signed at training?

Can I write to the players and coaches?

I want something signed for my birthday, how can I do that?

I have a special request.

Special Requests

I've just purchased an Eels Digital Membership. When will I receive my Kayo One voucher code?

How do I redeem my Kayo One voucher?

I'm having trouble using Kayo and need help

Eels Digital Membership / Kayo One voucher

How can I make my pack choice?

When can Members expect to receive their Membership pack and Member card?

Is there a cost associated with Member pack delivery?

Do you ship overseas for members?

Do you facilitate returns?

What if my Pack is Returned to the Sender (RTS)

Member Pack Delivery

How many games do Members have access to in 2025?

What happens if a Member misplaces their Member card?

I cannot make the game, can someone else use my membership to attend instead?

How do I use my Full-Season Reserved Seat Membership?

How do I use my Full-Season General Admission Membership?

I hold a General Admission Flexi Membership - how do I use my Membership?

I hold a Reserved Seat Flexi Membership Package that includes 2 - 6 games access – how do I use my Membership?

How do Interstate Members receive their tickets to their Interstate game of choice?

How do BGA Premium Members receive their tickets to their 2025 home game of choice?

Membership Game Day

I require accessible seating, what do I do?

Can I reserve a seat with a GA ticket?

I want to upgrade my seating from GA or reserved.

Is my seating undercover?

I held a 2024 reserved seat Membership – will my seats be the same for the 2025 NRL Season?

Can I move my reserved seat just for one game to sit with friends/family?

What happens if the weather is bad?

Can I put my Reserved Seat up for Re-Sale?

Seating

How do I book accessible seating?

How do I purchase accessible seating and a disabled parking spot for an upcoming home game?

Do you accept Companion Cards?

Accessible Seating & Disabled Parking

How do I know if my order has been delivered, I think it might be lost!

I am missing a merchandise item, what do I do?

I have lost my ticket. What can I do?

Lost or Misplaced items

Can I take my Hospitality without food and beverages?

What are the payment choices for seat options?

What are the payment deadlines for my tickets each year?

How does parking work at Commbank Stadium?

How accessible is Commbank Stadium?

Who do I contact if I have additional questions about Parramatta Eels hospitality?

Can I sell my tickets if I can’t attend?

Can I add on sponsorship to my corporate hospitality?

How do I secure a tax invoice?

Hospitality

What are the event organisers terms and conditions?

How do I buy accessible tickets?

What is the child and junior age range for tickets?

What is the family ticket policy?

How do qualify for concession tickets?

I've purchase my ticket from Ticketek when will it be delivered?

What is the fair access to tickets information?

Ticketek Tickets

Where is CommBank Stadium?

What public transport is available to the game?

Where is the best parking for the stadium?

What are the transport options to get to CommBank

What food and beverage options are available at CommBank stadium?

CommBank Stadium

What is PARRA+?

Why did the Club create PARRA+?

Is PARRA+ free for Eels Members?

Can I access PARRA+ if I’m not an Eels Member?

I’m an existing Eels Member. How do I access PARRA+?

I just bought an Eels Membership / renewed my Eels Membership. How do I access PARRA+?

What devices can I access PARRA+ on?

How often will I find new content on PARRA+?

I need help with accessing or using PARRA+

PARRA+